Questions & answers
Good questions. Clear answers.
Something missing? support@brynivo.com replies personally.
How does my project start?
You describe your goal in your own words and instantly see a preview with the recommended package, features and price. Then you decide how to proceed.
Can I see my project before buying?
Yes. You see preview, scope and total price before paying. An order only exists once you confirm and pay for the build.
How is the price determined?
From the chosen package and clearly labelled features with fixed amounts. The price you see before paying is the final price.
What happens after payment?
Payment is handled securely by Stripe. Right after that your project is online – website, shop or app – and you receive the link by e-mail. You edit everything yourself in your project space.
How long does a project take?
No waiting: websites, shops and apps are online right after payment – with every function you chose. Then you change everything yourself at any time.
Are changes automatically charged?
No. Before payment you adjust preview and scope yourself; afterwards you change everything yourself – at no extra cost. If you need more functions, you add them with one click and see the price first.
How does the handover work?
Your project goes online automatically; link, instructions and export are in your project space. Access details and documents stay stored in your project space.
Can I change my website myself later?
Yes. In your project space under “Edit website” you change texts, images, colours, products and prices, booking hours, contact details and the legal notice yourself – every save is live immediately. Orders, bookings and enquiries appear there and reach you by e-mail. You can download a complete copy as a ZIP at any time.
How do the shop and online booking work?
In the shop you maintain products and prices yourself; customers order for pick-up or delivery and receive a confirmation immediately. Payment runs through your own payment links (e.g. Stripe or TWINT) or your payment details – the money goes directly to you. Online booking shows only free times, prevents double bookings and sends confirmations and reminders automatically.
What exactly is the app?
An installable web app: one tap puts it on the home screen, it opens without a browser bar, has app navigation and also works offline – no app store and no waiting for approval. You change content and sections yourself at any time.
Can I speak my idea?
Yes. On supported devices you can describe your project and changes by microphone. You can edit the text before sending.
What is BRYNIVO Care?
Optional, automatic monitoring after launch: availability every 15 minutes, SSL certificate and domain expiry, outage alerts and a monthly status report; Growth adds a monthly quality check. Content changes are ordered individually when needed. The first Care month is free once, Care can be cancelled monthly and is never activated automatically.
Do I also get my own email address?
Yes. For every BRYNIVO domain you can add mailboxes like info@yourcompany.com – 1, 5 or 10 mailboxes at a fixed monthly price (see pricing), cancel monthly. Each mailbox has 15 GB of storage and webmail and works on phone and computer; up to five extra addresses like contact@ per mailbox are free. You activate email in your project room and create the addresses yourself – in seconds.
Which languages does BRYNIVO support?
BRYNIVO is available in 25 languages, and support replies in your language. With the Multilingual option, your website also appears automatically in your visitors' language – with a switcher at the top. You write your texts once, and they are translated when you save.